Frequently Asked Questions

How long is a typical engagement?

The duration of our engagements with clients ranges between 2 and 18 months. A typical engagement is around 6 to 9 months.

Which industries are FMT's consultants familiar with?

Our consultants have industry experience in municipal government, state government, financial services, telecommunications, capital equipment manufacturing, high-tech manufacturing, utilities, professional services (law, architecture, medical), and software development.

What are the backgrounds of FMT's consultants?

Most of our consultants come to their current endeavors (i.e., transition planning consultant, business process analyst, instructional designer, technical writer, trainer, etc.) as second, or even third, careers. Their prior occupations include working as customer support representatives, staff accountants, inventory clerks, warehouse managers, plant managers, master schedulers, or buyers.

What training techniques does FMT use?

At FMT, we have several delivery approaches for training. We use instructor-led delivery, computer and Web-based training, and asynchronous and synchronous distance learning techniques. Most of our clients want a "blended" learning environment. We design learning environments for our clients based upon their employees' specific needs.

What makes you different from other firms?

We focus on business process. We work with clients to design business processes that empower the client's employees and assist them with functioning more productively in an increasingly technical environment. Since many of the FMT consultants have been in the exact same position as our clients' employees, we have a deep understanding and appreciation for what change means to them personally.

What is your methodology?

Our methodology is based upon an intensive discovery process that informs the transition planning, process education, and training phases of our engagement with a client. For more information, see the discussion about FMT's solutions.

How does FMT integrate people, processes, and technology? What does that mean?

When employees have a thorough understanding of, not only the "what" involved with executing their responsibilities, but the "why" and "how," they can use that knowledge to improve their performance.

Knowledge without understanding creates an environment where employees can't execute flawlessly. At FMT, we work to ensure that our clients' employees, from mailroom assistant to CEO, understand the "what," the "why," and the "how" regarding their contribution to the company's mission and strategic plan.

What happens when the engagement ends?

At the end of our engagement with a client, we exit having ensured every employee has experienced a complete knowledge transfer accompanied by both a "big picture" and detailed understanding of their role and its relationship to the organization's business processes and technical environment. This enables them to increase their productivity and improve their performance.